There are no up-front license fees to pay to use Brightree. You pay a small monthly subscription fee to receive all of the core capabilities and services we offer. If you have Internet access and your computer is equipped with Microsoft 98 or higher and Internet Explorer 5.5 or greater, you will have no hardware to buy to enjoy the full benefits of using Brightree.

How do I learn more about Brightree?

Please visit the "Contact Us" section. The road map to begin using Brightree is very easy, and one of our HME experts can walk you through every step of the process.

Can you convert my data?

If you are moving from a legacy system, Brightree offers comprehensive services to accurately convert your existing data to Brightree. We have successfully performed hundreds of conversions, and in doing so we have built a host of proprietary conversion tools to streamline the extraction of data from the most common legacy systems. This translates into an affordable, straightforward conversion experience to get you up and running quickly. <<more on Brightree rapid deployment >>

Can my employees access the Brightree system from anywhere?

Yes. With a unique login and password, you and your employees can access the system and your data from anywhere in the world.

Will I have my own database or is it shared with others?

Yes, your company will have its own database that is separate from all other client databases. Only you and your employees with an authorized password will have access to your data.

How do you ensure my data is secure?

Brightree requires that all users have a valid username and password to access the Brightree Network. Also we utilize the industry standard 128-bit Secure Socket Layer (SSL) encryption to secure data as it travels back and forth to the Brightree Network. SSL is an encryption method for protecting your data between your computer and our network. Nearly all of the leading financial and online trading companies use a similar encryption methodology to secure data. We also employ SSL acceleration hardware to allow a fast secure connection. Brightree employs an advanced, multi-level security system to protect your data with managed firewalls that allow us to stop unwanted users from even entering the site. <<more on Brightree data security>>

What type of initial training do you offer?

Brightree's modularized training is delivered to your users based on a proven process which greatly enhances scheduling, applicability to the job, and retention; while reducing expenses and extended time away from the job. Our training methodology focuses on byte-sized training modules which are delivered systematically as your users progress through the implementation timeline. Because the training is presented online by one of Brightree's HME experts, there's no need to pay travel expenses, and your users can keep your business running while migrating steadily to your new system as the training progresses. <<more on Brightree initial training>>

How will my employees remain proficient on how to use the Brightree system?

Brightree understands that HME is a fluid, ever changing business, and we are committed to your success for the long haul. That's why we continue to provide free, ongoing training and support tools to keep your existing and new users sharp on utilizing Brightree's functionality to the fullest, as well as understanding changes in the industry. Brightree offers a host of just-in-time learning tools and refresher training courses, all of which are free and intended to keep your users sharp. <<more on Brightree continuing education>>

How will I get Brightree upgrades?

Brightree normally releases two (2) major product upgrades each year. All upgrades will occur instantly for you after thorough testing, quality assurance, and BETA testing. When you logon to the site, the upgrades will be there. You don't need to do anything but enjoy the benefits. Brightree manages the performance of the entire application, including enhancements and additional functionality. We are also building a library of commonly used industry information that you can download as needed.

What hardware and Internet connectivity is recommended to use the Brightree system?

Any computer with Microsoft XP or higher and Internet Explorer 5.5 or greater can enjoy all of the Brightree functionality. For a full list of Brightree requirements, please click here.

What type of printer do I need with the Brightree system?

Virtually any ink jet or laser printer will work with the Brightree system. Brightree can print everything on plain computer paper, or directly on forms. Please check with your payer(s) to ensure they accept plain-paper forms. Increasingly, more and more do, which saves you money. For more on Brightree printing standards and forms, please click here.

What type of hardware do I need to utilize bar coding with the Brightree system?

Brightree requires two simple components to utilize bar coding: (1) A printer that will produce the bar code labels; and (2) a scanner that will electronically read the labels and transfer the data to the Brightree application. Both pieces of hardware are affordable and available from many retailers and online stores. For more information on Brightree bar code requirements and hardware recommendations, please click here.

What kind of Internet connection will I need?

Any type of Internet connection will work with Brightree's Microsoft .NET platform. The system is optimized for dial-up connections, but you may desire faster broadband connectivity (cable modems, DSL, ISDN, and T-1) based on the number of users and/or locations utilizing Brightree.

What are the underlying technologies that Brightree uses?

Brightree is written on the Microsoft .NET platform and Microsoft SQL Server database manager for fast, reliable access to your information. The Microsoft .NET platform is unique in that it enables developers to create programs that transcend device boundaries and help you fully harness the connectivity of the Internet.

Where is my data housed? Is it safe?

Your data is housed on Brightree servers in 2 redundant locations 700 miles apart and is backed up nightly, so it is absolutely safe. The $150 million data centers which Brightree employs provide the highest degree of security, connectivity and redundancy available, and are operational 24 X 7 X 365. Both centers utilize state of the art technology, including biometrics, for access into the secure areas; and have redundant power and data connections, as well as their own power generators and backup. Each facility is climate controlled and monitored at all times.

What type of data protection does Brightree utilize?

Brightree knows how important your data is and employs professional data center operations procedures to minimize the risk of lost data. All customer data is backed up nightly and stored at a redundant site in a secure storage facility.

Do I have to install new hardware or software?

No, because Brightree's "software" is built on the Internet. All you need is a web browser and an Internet connection to access the system. You do not need to configure or install hardware or software.

How is Brightree HIPAA-friendly?

Brightree stays on top of compliance standards so that you don't have to. Brightree was built from the ground up with these standards in mind. Brightree provides secure logins, passwords, and SSL so that all data remains private. Brightree can log all user activity, audit patient record activity as well as any other system record activity. Brightree generates Patient IDs, provides a HIPAA Privacy Statement checkbox,and features lock-down (non-editable) Patient Notes and automatic user logout.