Providers have been forced to become tolerant of poor, sometimes non-existent support. Brightree thinks that is flat wrong. We know we must earn your business every single day. At Brightree, Customer Care is our #1 priority. Based on nationwide independent surveys, Brightree ranks #1 in customer satisfaction; and we are constantly striving to be even better. To that end, we send customer satisfaction surveys to Brightree users every day, and we use these results to improve our customer care programs and compensate our team.
Your business success is our primary goal because we know that for us to succeed you have to succeed.
Brightree oversees everything — from enrollment, to testing, to initial claims submission. The Brightree eClaims Concierge works with you to re-engineer and simplify your workflow processes for submitting and reviewing claims. Your dedicated concierge serves as your single point of contact for troubleshooting all eClaims issues. Period. You contact us for any issues regarding sending and receiving claims, configuring insurances, interpreting reports, and more. Because Brightree is Internet-based, we can see everything our users see, which allows our concierge to act as your virtual eClaims expert. <More>
- Online Help, which is an online user’s guide arranged by topic
- Multimedia training of all Brightree initial training sessions (18+ hours of online video, broken down by topic)
- Videotaped reruns of Brightree’s Ongoing Live Training sessions