Providers have been forced to become tolerant of poor, sometimes non-existent support. Brightree thinks that is flat wrong. We know we must earn your business every single day. At Brightree, Customer Care is our #1 priority. Based on nationwide independent surveys, Brightree ranks #1 in customer satisfaction; and we are constantly striving to be even better. To that end, we send customer satisfaction surveys to Brightree users every day, and we use these results to improve our customer care programs and compensate our team.

Your business success is our primary goal because we know that for us to succeed you have to succeed.

24 X 7 Live Support
Live telephone support with our industry experts is available 24 x 7 x 365. Brightree is committed to immediately answer all support calls we receive. Our goal is never having your call go into voicemail. To accomplish this, Brightree’s ratio of Customer Support Reps (CSRs) to customers is typically 4 times higher than the support staff of other software companies in our industry.
eClaims Concierge

Brightree oversees everything — from enrollment, to testing, to initial claims submission. The Brightree eClaims Concierge works with you to re-engineer and simplify your workflow processes for submitting and reviewing claims. Your dedicated concierge serves as your single point of contact for troubleshooting all eClaims issues. Period. You contact us for any issues regarding sending and receiving claims, configuring insurances, interpreting reports, and more. Because Brightree is Internet-based, we can see everything our users see, which allows our concierge to act as your virtual eClaims expert. <More>

Technology Services
Brightree’s hassle-free Internet platform eliminates virtually all of the technology challenges of on-premise software computing. Brightree provides all system administration, maintenance, backups, upgrades, technical support, and other services required to keep our solution up and running at optimal performance levels. Brightree’s cloud computing model means all software and data reside on our own central database servers and we take full responsibility for the availability and integrity of the system. Brightree also handles updating your Medicare price tables on the first day of each quarter. We do all of this for you so that you can focus your time and energy on running your business.
Product Enhancements
Brightree believes that our users have great insight into the enhancements that we should include in future releases. That's why we annually survey all users for their suggestions. Brightree normally releases major product upgrades each year. Prior to releasing a new upgrade, our Customer Care team ensures that all Brightree users are well-trained on the new functionality. Then, following thorough testing and quality assurance, we go live. All upgrades occur instantly – there’s no software for you to install. When you log on to Brightree, the new release is there. You don't need to do anything but enjoy the benefits of a stable, feature-rich solution developed based on the needs of the Brightree community. In 2010, Brightree announced a commitment to invest $70M in product and services enhancements over the next 4 years.
Ongoing Live Training
All Brightree users are invited to bring a lunch, dial in to a toll free number, and learn. The free sessions are delivered twice each month and are led by Brightree executives and industry experts. Topics include: billing workshops, training on new product features, regulatory updates, and new leading-edge technologies.
Online Help
Brightree is proud to offer the industry’s most robust online training resources. These tools promote just-in-time, real-time learning to keep your users on track. From anywhere within the Brightree application, users can click on the help icon and the Brightree system will automatically take them to a variety of training options which are dynamically linked to exactly what the user is working on.
  • Online Help, which is an online user’s guide arranged by topic
  • Multimedia training of all Brightree initial training sessions (18+ hours of online video, broken down by topic)
  • Videotaped reruns of Brightree’s Ongoing Live Training sessions
All of these valuable resources have been developed by instructional technologists in order to continually increase the productivity of your team.
content
content
content
content
content
content
content
content