Brightree’s 21st Century SaaS solution is built on Microsoft’s .NET framework, which enables us to rapidly improve and enhance our solution. Unlike older software products — such as DOS-based or clunky web-enabled offerings — Brightree is a dynamic, constantly evolving solution that is optimized for the Internet and continually enhanced based on the needs of our users and the demands of the market.
Brightree is the industry’s only billing and business management software company that provides major product releases each year … and at no additional charge to our users! All of our enhancements are determined by a combination of customer feedback and market research. Our product roadmap process allows Brightree’s 40,000+ users to make suggestions as well as rank order the priorities for us to follow when designing new features.
Following thorough testing, quality assurance, and beta programs, new releases go live. All upgrades occur instantly, with no software for you to install. When you log on to Brightree, the new release is there. You don't need to do anything but enjoy the benefits of a stable, feature-rich solution developed based on the needs of the Brightree community. As we prepare to go live with a new release, our customer care team works diligently to ensure that all Brightree users are aware of the new functionality and are well-trained on how to leverage it to fuel their business success.
Brightree is widely recognized as the most robust product on the market, but we are not content to rest on our laurels. In 2012–2013, we continue our commitment to invest $70+ million dollars into expanding Brightree’s features, functionality and services.