My Personal Commitment to All Brightree Customers

 

Why is Customer Care my #1 priority? Well, it's really simple. As someone who has been blessed to run numerous successful publicly traded and start-up companies, the only way I know to succeed is to have customer satisfaction as our number one key performance indicator. And everyone at Brightree shares the same attitude.

Remember, we don't sell software. We deliver a service-based solution. I urge you to be aware of imitations. Nobody else does just On-Demand; and nobody provides the level of customer care that we do. With hundreds of millions of dollars of claims going through our system, we are tried and tested. And we strive to earn your business every day.

My commitment to be your most valued partner is not simply lip service. This commitment permeates throughout the entire Brightree organization, and is backed up in all that we do for you daily. An important aspect of what we do starts and ends with our ongoing communications with all customers and users. This begins the second that you sign on with Brightree, as I or one of our executives begin the relationship with an orientation session with your team to determine the success criteria for your specific implementation. And our doors remain open indefinitely, to assist you and address any issues which may arise. Once you are up and running, we continue to facilitate 2-way dialog with you and your team, in order to make us successful together.

Our ongoing customer communications programs include:

  • Free Lunch and Learn training sessions twice a month, to cover hot industry topics, learn how to better use Brightree to meet your needs, and hear tips and tricks from your fellow users
  • Comprehensive Customer Satisfaction and Product Development Enhancement Surveys to all users each year, with results shared back with you
  • Web-based Executive Roundtables several times a year
  • Brightree newsletter twice a year
  • Free training and/or customer sessions at Medtrade each Spring and Fall

I personally spend a significant amount of time every day talking to existing and prospective customers. I commit to always make myself available to talk with anyone in our Brightree family. If you're looking to improve your operational productivity and cash flow, we'd welcome the opportunity to discuss how Brightree can help your medical business move into the 21st Century.

David A. Cormack

President and CEO

Brightree Inc.