Delivering Unreal Support. Really.
HME/DMEd O&P business owners have been forced to become tolerant of poor, sometimes non-existent, support. Brightree thinks that is flat wrong. On top of that, because we can't bank our business on charging you hefty up-front fees, we know we must earn your business every single day. In fact, we are so committed to supporting our customers with excellence, we commission customer
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satisfaction surveys to every user, every year -- and we use those results to run our business and compensate our team. We make your business success our primary job, because to succeed we have to.
eClaims Support Desk
To get you up and billing electronically, Brightree will assist you with enrollment in Medicare. We will direct you to the appropriate web site and answer any questions that you have. For non-Medicare claims, which will go through a clearinghouse, Brightree will walk you step-by-step through the registration process for all your payers. Brightree's eClaims Support Desk also provides expert advice on how to best handle, troubleshoot, and resolve rejections. Furthermore, Brightree will work with you to reengineer your unique workflow processes relative to how you submit and review claims in order to get you ready to embrace automated eclaims functionality. (Extra fees may apply for eClaims support services to some non-Medicare eClaims payers)
24 X 7 Live Support
Brightree supports you like no other. We offer live telephone support, provided to you by our HME/DME/O&P experts, 24 X 7, every business day of the year. There are no hidden charges -- All of Brightree's support is covered in the monthly subscription fee.
FREE training ... twice a month
Brightree is committed to the continuous education and improvement of all our users. To that end, Brightree delivers a FREE Lunch and Learn session twice a month. All Brightree users are invited to bring a lunch, log in, and learn. The sessions are led by Brightree executives, and topics include: product shortcuts and advanced topics, new product features, integration with other applications, as well as open forums for all users to share their favorite tips and tricks.
Online training ... just in time
Brightree is proud to include the most robust online training tool in the industry. This tool promotes just-in-time, real-time learning to keep your users on track with the task at hand. From anywhere within the Brightree application, users can click the
icon and the Brightree system will automatically take them to a variety of training options which are dynamically linked to exactly what your user is working on. These tools include multimedia training, interactive Step1™ aides, and context-sensitive help files. All of these valuable resources have been developed by instructional technologists in order to enhance the entire user experience, and to further increase the productivity of your team. To see an example of Brightree's online help tools, please click here.
Step1™ Tools
Brightree is dedicated to continually improving our solution; and likewise, we believe in the continuous improvement of our users' expertise so that they can utilize all of the functionality of Brightree, gaining the most daily value. To that end, we offer all users a host of FREE ongoing training options to continually sharpen their skills and get the maximum value. One of these aides is Step1™, which are step-by-step tools designed to teach you how to effectively interpret your data and manage your business. There are currently over 25 different Step1™ Tools available. To see an example of a Brightree Step1™ tool, please click here.
Technology Services
Because all software and data reside on our own central database servers, we take full responsibility for the availability and integrity of the Brightree system. We provide all system administration, maintenance, upgrades, technical support, and other services required to keep our solution up and running at optimal performance levels. And Brightree takes care of proactively updating your Medicare price tables, automatically, each quarter, based upon CMN-published fee schedules. We do all of this for you, free, so that you can focus your time and energy on running your business. For more about our technology services, please click here
Product Enhancements
Brightree believes that our users have great insight into the enhancements that should be provided in future releases. That's why we annually commission a product enhancement survey to all users, to help us set our priorities for product releases. Brightree normally releases two (2) major product upgrades each year. All upgrades occur instantly following thorough testing, quality assurance, and BETA testing. When you logon to the site, the upgrades will be there. You don't need to do anything but enjoy the benefits. We are also building a library of commonly used industry information that you may download as needed.
Brightree. A new way. A better way.
Brightree's heritage began with an HME owner frustrated by the lack of support he received from his software providers. So he decided to do things the right way, and Brightree was born. Today, we bet our business on providing unparalleled, all-inclusive, professional, real-time support for you, coupled with the most robust and capable system on the planet; and all for an affordable monthly subscription fee, which requires us to earn your business every single day. And we strive to do just that. Brightree. A new way. A better way.
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