Mobile Delivery

Mobile Delivery

Successful HME providers leverage Brightree's leading-edge Mobile Delivery Management solution to efficiently manage their drivers and maximize productivity in the field. By eliminating missing delivery tickets that hold up billing processes and ensuring that all phases of the delivery workflow are documented, providers can reduce DSO by 30-40%.


  • View all deliveries in a single dashboard for dispatch, establish optimal routes and assign deliveries to each truck/driver.
  • Automatically load orders, patient data, and acknowledgement forms onto driver's handheld device.
  • Ensure all products are on the truck before departing.


Drivers are prompted on handheld devices to:

  • Collect the patient's signature, acknowledging receipt of product and safety information
  • Electronically scan the product for a serial or lot number, eliminating human error
  • Enter a user- defined reason code if patient is not at home or refuses delivery

Rush Orders

  • Expedite delivery by identifying which truck has the correct inventory and is nearest to the patient.
  • CSR Support Inquiries from patients and family members can be quickly answered with real-time delivery status.

Reconciliation and Billing

  • Drivers wirelessly transmit accurate, timely order tracking into your Brightree system to expedite billing.
  • Mobile handhelds can eliminate lost paperwork and missing signatures and serial numbers.


  • Managers can monitor delivery activity in real-time via GPS-based vehicle tracking capability. See where your drivers are currently located, where they have been—and for how long. With this level of visibility into your drivers and fleet, you’ll be amazed at the increases in productivity.

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