It’s a first!

Welcome to the premier edition of our employee e-newsletter for all Brightree employees. Our goal is to showcase the many talented people across our company and the work you do to empower care. We’ll feature news and insights about our leaders, our colleagues, and our strategies. And we’ll do it every month. But we can’t do it without you. Send us your ideas, innovations, and inspirations to

Name our newsletter

We know you’re going to like it – but we’re not sure what to call it! We’re placing the identity for the new employee monthly publication in your hands because it’s truly your publication. All employees are encouraged to suggest a new name – or two – for our publication. Keep in mind; the newsletter will focus on who we are as Brightree employees, which means the content will be a reflection of:

• What we value
• What we do on the job (and sometimes off the job)
• Who we work with
• What we’re concerned about
• What we’re proud of

Submit your name suggestions to XXXX. Our newsletter staff will evaluate all entries and select a winner. The employee who submits the winning name will receive a $100 gift card.

Enjoy your 2019 Journal

As we continue to lead the way in making post-acute providers more efficient and profitable, the executive team recognizes that each employee’s dedication and commitment fuel our accomplishments.

We hope you’ll find the Brightree Journal useful as we continue to look for newer, better and more innovative ways to support our HME and HHP customers and the patients whose lives they touch.

Who am I?

We’re experts at coding and billing services so our customers get reimbursed quickly and accurately. We also offer comprehensive analytics that give customers real-time information to make critical business decisions. And we’re a market leader in managing Home Health and Hospice CAHPS compliance – a CMS requirement for our customers. We streamline the entire CAHPS survey process and deliver actionable insights needed for meaningful improvement so they can focus on patients instead of processes.

Who am I?


As you know, our ResMed parent organization acquired HEALTHCAREfirst back in July to strengthen our offerings to our home health, hospice and palliative (HHP) customer base. Since the announcement, our two companies have been operating independently in the market as we evaluated capabilities and formulated our go-forward strategy to better serve the market, meet our customer needs and accelerate innovations.

We’re now at the stage of capitalizing on those synergies for our customers, so we can act on our collective commitment to help customers provide better care for more patients and improve business outcomes in an industry continually faced with challenging market conditions.

Like our mission of empowering care, the mission at HEALTHCAREfirst has always been to help agencies put patients before paperwork. The new suite of services from HEALTHCAREfirst eliminate steps and streamline workflows so our HHP customers can concentrate on their patients all the while improving business results.

Fast Facts

• Based in Springfield, Missouri and Louisville, Kentucky
• 209 employees
• Approximately 3500 customers
• Average employee tenure is XXX.

Who’s Who at HEALTHCAREfirst

• Employees with the longest tenure: XX
• First project manager: XX
• EVP of services: Misty Skinner
• CEO: J. Kevin Porter

Employee Spotlight

Hats off to Brenda Smith

If Brenda Smith weren’t such a dedicated 19-year employee of HEALTHCAREfirst, you’d undoubtedly find her as an even more permanent fixture at Disney World. The application specialist who works remotely from Greenville, South Carolina, has visited “the most magical place on earth” a whopping 20+ times and counting. In fact, she and her family spend Thanksgiving, Christmas, Spring Break and summer vacations at the storied theme parks.

“We admit it. We’re Disney fanatics, but it never gets old watching the joy on our daughter’s face,” she explains. “We go with friends and family as often as we can to just relax and get away from it all.”

It’s not surprising that the mother of two and grandmother to a three-year-old grandson finds comfort in the leisurely pace of Disney. For 10 years, she spent 42 out of 52 weeks on the road as a trainer for HEALTHCAREfirst. Even after her “miracle child” was born in 2005, she kept up the hectic pace for five more years before she took a management role to train the trainers.

“I love training, and my technical side of computer programming made me even stronger in the role,” she says. “I was able to marry my expertise developing code with my healthcare industry knowledge.”

Three years ago, Brenda was ready for a change and moved to the sales team at HEALTHCAREfirst as the team’s first and only application specialist. She supported five sales representatives, performing clinical and financial product demos for customers and prospects.

“Creating this role was beneficial because the first face the customer sees is someone well versed in what the product can do. I was also often pulled in to turn situations around – from getting bills out the door to helping clinicians be more effective in utilizing software.

”With the transition to Brightree, Brenda will join a team of five product specialists managed by Kerri Harpole.

“Brenda comes to us with a breadth of knowledge and expertise and will be a valuable resource as a product specialist here at Brightree,” says Kerri. “We’re excited to have her on our team!”

For Brenda, it’s exciting to learn about the new Brightree software and to provide an even stronger offering to the industry. “Change can be hard for some people, but I’m optimistic about the opportunities from the acquisition. HEALTHCAREfirst and Brightree are both focused on higher standards for our customers and on patient outcomes.”

And just like the magic the customer service experts at Disney World make, Brenda’s laser focus on making sure customers are successful is sure to be contagious. “I was a client at one time. I’ve been there. Listening, understanding, thinking outside the box is the silver bullet for our customers.”

Brenda’s Fun Facts

• Favorite movie: Grease
• Favorite book: To Kill A Mockingbird
• Favorite app: Copy Me That
• Favorite theme park: Magic Kingdom
• Favorite ride: Flight of Passage at Animal Kingdom
• Favorite hotel: Grand Floridian
• Dream job: Teacher
• What you’re listening to on the radio: Pop music (Remember: I have a teenager!)

Welome January New Hires

Kamaal Sultan | Salesforce Business Analyst
Kim Catts | Program Manager ePrescribe Initiatives
Heather Rose | Implementation Consultant HME
Cameron Roy | RCM Consultant
Tripp Matthews | Inside Sales Rep HHP
Alina Ismaily | Tier 2 Data Analyst
Patricia Birston | Accounting Associate
Jennifer Waters | Launch Manager
Andrea Bien | Customer Experience Manager
Rachel Lindsay | Technical Customer Support Rep
Shweta Karwal | Data Analyst
Phil Socoloff | Senior Vice President, Brightree Services
Valerie Deming | Project Manager HHP
Gabriel Hristache | Sales Operations Analyst
Terri Ellickson | Customer Support Specialist
Erin Conley | Sales Executive Home Infusion Pharmacy