Bill paying: Don’t set it and forget it

With an estimated 60% of DME patients walking out the door without making any sort of a payment, Jennifer Leon says it’s time for a shift in thinking.

“We have to change the mindset,” said Leon, vice president of patient collections for Brightree, during a session for VGM’s Heartland at Home Conference in June. “We are no longer going to bill and chase; we are going to collect at the time of service.”

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