Brightree Introduces New Private Duty Solution

Expands Home Health and Hospice solutions for rapidly growing home care market

ATLANTA – June 10, 2015– Brightree®, the leading provider of cloud-based software to improve clinical and business performance in the post-acute care industry, today announced the general availability of Brightree Private Duty, a new solution developed for home health agencies and hospice organizations offering private duty services, in addition to skilled clinical services. Complementing Brightree Home Health and Brightree Hospice solutions, the new private duty solution enables agencies to optimize their scheduling and service offerings, streamline service plan tracking, improve cash flow and increase client satisfaction for non-skilled services with a single-vendor solution.

“The private duty market has achieved a 74 percent growth rate over the last five years, and Medicare-certified agencies are diversifying their offerings in response to the expanding need for these home care services,” said Lori Jones, executive vice president and general manager, Brightree Home Health, Hospice and Private Duty. “Our new private duty solution, designed and developed with significant industry input, enables agencies to match and deliver the appropriate level of services so their clients and families are assured they are receiving the best care possible.”

Brightree Private Duty enables agencies to easily administer their specific service offerings, and manage their client, caregiver and billing needs. The solution streamlines agency workflow, simplifies billing, speeds time to payment, and eliminates the cost of processing paper timesheets. The solution includes the following capabilities:

  • Client management – Agencies can easily track client details such as referral source, preferences, service plans and pricing levels. This allows agencies to easily personalize their clients’ service plans to meet their specific requirements and quickly assign the best caregivers to ensure high client satisfaction.
  • Caregiver management – Agencies can track specific caregiver details such as skills, availability, branch, pay rates, and personal preferences. The web-based solution works with any mobile device to provide caregivers with a fast and convenient view of their daily schedule and service plans, virtually from anywhere. Access is controlled by role-based security so agencies are at ease knowing that caregivers only have access to the functionality that they need.
  • Schedule management – Agencies have the flexibility to view and configure schedules, based on the availability and preferences of the client and caregivers, in order to efficiently build the most appropriate client service plans. Plus whiteboard-based functionality provides schedulers with an anytime, anywhere, at-a-glance view of caregiver availability. This ensures that the clients and their families receive the highest level of satisfaction for private pay services.
  • Billing management – Billing staff can quickly review and approve caregiver timesheets enabling faster billing and payroll processing. Streamlined billing allows staff to review, approve and generate private pay invoices and associate payments made by the client or family for faster reimbursement.

“Scheduling is the driving force behind a private duty agency, and Brightree Private Duty allows us to see all the information, including clinical information, necessary to easily create our client and caregiver schedules,” said Caroline Naughton Rumowicz, President of Cathleen Naughton Associates Home Health Services. “The solution is specifically designed to meet the unique needs of a private duty home care agency and will enable us to operate more efficiently in our day-to-day activity and streamline our workflow.”

About Brightree

Brightree is the leading provider of cloud-based software to improve clinical and business performance in the post-acute care industry. The Company serves more than 3,000 organizations in the home medical equipment (HME), home health, hospice, private duty, orthotic and prosthetic (O&P), HME pharmacy, home infusion and rehab home care segments. Brightree’s solutions follow the natural workflow of providers to automate and improve how they manage their businesses, serve patients, and protect reimbursements. The company is ranked as one of the top 100 healthcare IT companies in the U.S. on the prestigious Healthcare Informatics 100 (HCI 100) list. For further information, visit or call 1-844-GET-BTRE (438-2783)

Brightree is a registered trademark of Brightree LLC.