Delivering Compassionate Health Care

Three ways that tablet-based software facilitates a more interactive patient experience.

Patient-centered care is a hallmark of home health and hospice organizations, requiring high-touch patient/clinician interactions delivered in a warm and compassionate manner.

Forward-thinking home health and hospice agencies are now adopting next-generation technology to support high-touch interactions, streamline information exchange and enhance patient and family engagement.

Following are a few key ways in which technology facilitates better care.

1. Empowers clinicians with information. By using point-of-care technology, such as laptops or tablets, clinicians can quickly retrieve a patient’s care plan and health record during the visit. Having immediate access to the patient’s complete story helps staff to deliver the best care and services possible without having to wait for information.

For instance, at Community Hospice in Vidalia, Georgia, clinicians have the ability to view records and look up a patient’s health history using a tablet-based application, empowering them to make appropriate decisions or take action as needed without having to chase down answers regarding care or medication regimens. They can also access online and offline resources, and answer patient or family member questions. Meaning, if a patient has a question about a prescription, the clinician can search for and provide answers on the spot, even without an Internet connection, rather than having to research the question after the visit and respond later. This enables clinicians to interact with patients in a timely manner and improve the patient experience by sharing critical information at the time it is requested.

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