HME News goes 1-on-1 with Brightree customer Ryan French

When Ryan French first started working at Jim’s Pharmacy & Home Health two-and-a-half years ago, the provider was still using a phone message book to jot down customer special orders.

“It was a very impractical solution and I immediately said, ‘Let’s use an Excel workbook we can all access over our network,’” said French, who had never worked in the industry before. “I’ve definitely pushed adopting technology for more things.”

French, home health director for the Port Angeles, Wash.-based provider, was named a Brightree Ambassador for his involvement and contributions to the Brightree Online Community, where he has started more than 900 conversations. He spoke with HME News recently about the value of peer support. The article is also expected to appear in the June issue of HME News.

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