1 You are using multiple systems.
Technology systems that fail to integrate with each other can lead to delayed or lost data, decreased revenue and lost referral sources. Management systems should not only connect you to your data, but they should also enable you to see all areas of your operation in one place.
This means greater real-time visibility into the performance of your business and a deeper insight into your operation, helping increase your efficiency and ROI.
2 You are overly dependent on spreadsheets.
In the healthcare industry, errors can be expensive. HME organizations waste significant amounts of time and money using manual processes for documentation and compliance. More importantly, using these outdated techniques in an increasingly complex environment puts these organizations at greater risk of having patient data compromised.
By leveraging the power of technology with a Document Management Solution and Mobile Delivery Management, providers can minimize the number of missing pages, decrease their reliance on spreadsheets and sticky notes, and reduce DSO by 30 to 40%.
Obtaining quick and intuitive access to electronic documentation is critical to the delivery and billing aspects of your facility. The right technology can efficiently manage your drivers and maximize productivity in the field.
3 You have poor visibility of data for decision-making.
Providers need to track and measure metrics and key performance indicators, but many struggle to do this efficiently. While there may be plenty of data in some cases, finding the right data when you need it or pulling the data into a unified view to see how different aspects of the business work together can be difficult.
Invest in a solid business intelligence solution that will help you oversee every aspect of your business in real time. Without a more comprehensive business management system that automates and integrates information across the business, it becomes more difficult to manage, measure and make the right decisions as a business grows.
4 You lack sufficient resources to grow the business.
When you spend too much time on day-to-day business processes, it’s tough to carve out the time and resources to do things that will move the business ahead – like handling your resupply department. Upgrade to a program that will improve your business efficiency and profitability by achieving a higher percentage of contacts versus manual resupply efforts using phone, email and text messages.
Best-in-class technology enables providers to track patients who may be eligible for resupply by launching automated and intelligent contact campaigns to reach patients.
5 You can’t connect your organization to the healthcare industry.
Organizations that outgrow their software have a hard time integrating with other applications and other business systems. Making quick and effective decisions by receiving and sending data is not only a challenge, but it’s also a detriment to the success of your business.
Updated technology allows you to share data efficiently between systems without errors. It connects you to referral sources, clinicians and others – instantaneously. Most important of all, providers who do not embrace interoperability may ultimately be displaced as the industry migrates in that direction. Staying connected is the future, and organizations that fail to adopt the right technology will be left behind.
When it comes to technology, HME providers have to ask: Can this system handle my unique, and sometimes complex, business? Is it flexible enough for what comes next? And how will this technology be supported?