5 Signs you’ve outgrown your software

1. You are overly dependent on spreadsheets

In the healthcare industry, errors can be expensive. HME organizations waste significant amounts of time and money using manual processes for documentation and compliance. More importantly, using these outdated techniques in an increasingly complex environment puts these organizations at greater risk of having patient data compromised. By leveraging the power of technology with a Document Management Solution and a Mobile Delivery Management solution, providers can minimize the number of missing pages, their reliance upon spreadsheets and sticky notes, and reduce DSO by 30-40%. Efficiently manage your drivers and maximize productivity in the field. Obtaining quick and intuitive access to electronic documentation is critical to the delivery and billing aspects of your facility.

2. Poor Visibility of Data for Decision-Making

Providers need to track and measure metrics and key performance indicators, but many struggle to do this efficiently. In some cases, you may have plenty of data, but can’t find the right data when you need it, or it’s difficult to pull the data into a unified view to see how different aspects of the business work together. Invest in a solid business intelligence solution that will help you oversee every aspect of your business in real time. Without a more comprehensive business management system that automates and integrates information across the business, it becomes more difficult to manage, measure and make the right decisions as a business grow.

3. Not enough resources to Grow the Business

When you spend too much time on day-to-day business processes, it’s tough to carve out the time and resources to do things that will move the business ahead, like handling your resupply department. Upgrade to a program that will improve your business efficiency and profitability by achieving a higher percentage of contacts versus manual resupply efforts using phone, email and text messages. Best-in-class technology enables providers to track patients who may be eligible for resupply by launching automated, intelligent, patient contact campaigns to reach patients.

4. Can’t connect your organization to the healthcare industry

Organizations that outgrow their software have a hard time integrating with other applications and other business systems. Making quick and effective decisions by receiving and sending data not only is a challenge, but it’s also it’ a detriment to the success of your business. Updated technology allows you to share data efficiently between systems without errors. It connects you to referral sources, clinicians and others instantaneously. Providers who do not embrace interoperability may ultimately be displaced as the industry migrates in that direction.

5. You’re only a number

When it comes to technology, HME providers have to ask: “Can this system handle my unique and sometimes complex business? Is it flexible enough for what comes next?”. They must also ask; how will this technology be supported? Can my technology partner help me customize the software and programs to fit my needs, or am I just a number to them?


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