Best practices for HME providers to improve post-acute care

What results would you expect to see if you implemented some best practices in your post-acute care business?

Providers are always looking for the right formula to drive results. Improved post-acute care can benefit patients in many ways, such as shorter hospital stays, fewer readmissions, and reduced costs. How can providers help patients experience these results? Technology can enable, support and enhance patient care.

Here are some best practices that can help you improve delivery of care:

Improve Care Coordination by Connecting with the Healthcare Continuum

It’s not enough for providers to receive and send information to payers and hospitals – physicians want a partner who cares for their patients, shows strategies to avoid readmission and provides metrics. Interoperability allows you to become a reliable partner for all parties, including your referral sources. With Brightree’s exchange platform, your HME organization can seamlessly communicate with acute care referral sources, exchange information, and receive referrals from external referral sources and Hospice customers, who are also part of the Brightree community. Coordinate care via secure messaging with your Hospice, Home Care, and HME referrals that are also Brightree customers. That’s taking advantage of being interoperable.

Get Patients their Equipment Faster

ePurchasing helps you improve patient care with faster product delivery.  Move inventory out of your warehouse and into the hands of patients. Brightree’s ePurchasing solution can help your organization become even more efficient and cost effective by ordering supplies directly from leading vendors and enabling direct-to-patient shipping. Help relieve the mounting industry pressures of reduced reimbursement rates, higher shipping charges, and higher inventory costs.

Brightree’s Mobile Delivery Management solution will help eliminate paperwork, spreadsheets and sticky notes that can compromise patient data. Follow the path of successful providers that use a solution to manage delivery drivers and maximize productivity in the field, like Therapy Support, which cut delivery confirmation time by 88 percent with our point-of-delivery solution.

“The extra time our billers have, not having to chase down all this paperwork, has allowed us to increase productivity in that department significantly”

Cliff SteppExecutive VP, Therapy Support

Determine Non-Compliance with Sleep Therapy Compliance

Sleep therapy compliance automates patient compliance management via real-time integration with leading sleep therapy manufacturers. Deliver meaningful information to your post-acute referral sources because you can access compliance and therapy reports directly from your system. Non-compliance can be determined earlier so providers know which patients need help. Become a key player in your referral sources’ care team because you can help them avoid readmissions by helping more of their patients comply with home therapy care protocols.

With Brightree® Sleep Therapy Integrations, we can help you prove compliance and document what you need for billing in 30 days.

Drive Long-term Compliance with a Leading Resupply Program

With Brightree® Connect as your resupply program, providers can launch automated, intelligent patient contact campaigns to reach the right patient at the right time with the right products. With Brightree Connect:

  • track patients who are eligible for resupply
  • increase communication with customers
  • improve clinical outcomes
  • reduce denials by as much as 50%, and
  • realize an average of $50 uplift per sales order.

Once a patient is compliant, h/she is automatically enrolled for resupply. You can optimize your resupply, increase the value per order and drive long-term compliance. Plus, reinforcing compliance also strengthens the relationship with your referral sources as you assist with delivering successful patient outcomes, not just episodes of care. You get to become a reliable partner for their care team!


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