Strengthen calling operations with AI (without losing the human element)

Justin Lewis, Senior Director of Voice Services at Brightree, knows the call center is often the front line of the patient experience and where operational friction is felt most.

In this HME Business Voices article, Lewis shares how AI can be thoughtfully embedded into workflows to handle repetitive tasks, reduce strain on staff, and create space for more meaningful human interactions. And when treating AI as an extension of your team, you can create a more flexible, patient-centered experience that meets people where they are, whether they prefer to call, check order status, or engage on their own time.

Read the article here.