Unlocking data complexities to open new opportunities for your business can be transformative. By enabling a fully automated, zero-touch resupply program, you’ll reap a number of key benefits to help you with:
Moving to zero-touch resupply will positively impact your business in three vital areas: Order Generation, Insurance Verification and Documentation Review. In this blog, we’ll look at the benefits in Documentation Review.
Metadata makes the difference
Once you understand who the insurer is for a patient, you’ll know what documents are required to supply them with their equipment. And because you want to be paid for your efforts, getting that insurance step done correctly is vital. It’s here that zero-touch resupply really works its magic. Every time a document is ingested into the system, the relevant information about that document is captured and digested as metadata. And with metadata, you’ll never have to look at a document twice.
Five distinct benefits for HME businesses
Let’s say a prescription comes in. The software reads the document, notes the doctor signature and approves the order. All the requirements to fulfill the prescription take place without a human touch. The software (like Brightree’s SNAP) offers five distinct benefits for HME businesses, and helping you to:
Ramp up your resupply profitability
Zero-touch resupply dramatically reduces human touches by employing advanced software processes that monitor orders, performance and patient eligibility in real-time. Providers looking to ramp up resupply profitability for a growing patient base can rely on this software solution to meet objectives without likely hiring more staff.
And just imagine: No more tracking down doctors. No more sending faxes. No more waiting on the phone. When a document does expire, the software will automatically reach out to the doctor and it will be updated – again with no human touch necessary.
A faster, more seamless experience for patients
We’ve discussed how zero touch resupply can cost less in employee time while virtually eliminating mistakes and errors. But what about the patient experience? With this level of automation, patient orders arrive faster and with no hiccups. It’s seamless, simple and easy. Just the way patients increasingly expect it to be.
When the zero touch experience is expanded to include order generation and insurance verification, as well as document review, providers are looking at saving not hours, but days in the process. In fact, all three steps in the process can be accomplished in as little as one hour – compared to up to ten days when the information is passed manually along an antiquated assembly line. That makes zero-sense.
Zero-touch, on the other hand, is a no-brainer.
Request a demo today for a closer look at Brightree.
Mike has 25 years of experience using technology to solve complex business problems. He spent over a decade leading sales & analytics teams in the banking industry before spending 5 years combined working for Microsoft & an intellectual property firm funded by Bill Gates.
He entered healthcare as the CEO of a regional DME focused on respiratory care, where he retooled the company’s technology platforms and processes to address the modern challenges this industry faces.
As a member of the senior management team at SnapWorx, he helped lead the company from inception to its eventual purchase by Brightree.
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Brightree provide solutions to post-acute care providers (HME, DME & pharmacy home infusion).