Medchat and Brightree have partnered to offer customers more engagement tools as part of the Digital Experience (DX). Many patients want more digital tools to meet their servicing needs and would also like the ability to chat with a live agent when they need additional support. At the same time, HME/DME providers face challenges with CSR staffing at affordable prices. Medchat’s integration with Brightree allows customers to provide patients and providers with self-serve digital tools with the support of a live agent when needed. Digital tools reduce the burden on CSRs, allowing customers to reduce cost and grow at scale.