With all touchpoints consolidated into one secure platform, there’s no guesswork, no missed opportunities, and important appointment reminders, insurance requests, order status updates, and tracking information are all automated. Resupply, account updates, and payments can all be completed online as well, and patients can initiate the communication, so they’re empowered too.
The first app for the HME market, Patient Hub by Brightree is the easiest way for you to connect to your patients. With all patient interactions in one automated platform, you’ve got the time and tools you need to take care of patients, and increase revenue.
With today’s increase in regulations and decline in reimbursements, HME providers are looking to do more with less. By moving patient engagement from a manual process to an automated one, you can push communications out to patients, and connect with them at the right time and in the right manner to optimize outcomes for their care and your business.
Automate manual processes
Communicate faster and more easily with patients
Speed payments and increase revenue
Consolidate multiple web portals
Reduce staff workload
Improve outcomes
“Brightree gives us new ways to reach our patients. New touch-points. That’s huge.”
Barbara Leech, CEO, Healthline Medical Equipment
What if the bigger measure of resupply success comes after the order is complete?
Many CPAP patients know they can replace masks, cushions, and tubing, but far fewer realize they may also qualify for a replacement device over time.
Resupply can feel complex when teams are juggling schedules, manual processes, staffing demands, and tight margins.
Growing a resupply program often starts with understanding what patients need and how they prefer to engage.
Patient retention can play a powerful role in building recurring revenue while supporting operational efficiency and long-term therapy engagement.
When resupply feels heavier than it should, it’s hard to imagine a smoother way forward. Until you see what it looks like in real life.