Resupply looks different for every HME provider. Brightree Resupply helps make the process efficient, manageable, and able to keep up with your business.
See how a truly automated workflow can transform your daily operations and bottom line.
Studies show that patients that resupply more often are more likely to stay compliant https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7917762/
Providers do a ton of work getting patients set up on therapy. And of course the goal is greater health outcomes for these patients. Keeping those patients on therapy is what resupply is all about. And the more that patients resupply and the longer they stay on therapy, obviously they're gonna live healthier lives. But the provider's gonna reap some economic benefits from that and they're gonna be able to invest more in better setups and going to serve more patients. These are patients that need supplies every thirty, sixty, ninety days. And so with Resupply, we can ensure that their patients are not going without their supplies that they need. That's just more revenue in the door for our customers. It's our whole mission, is to automate a lot of the steps in the process that providers have to do, to serve those patients that aren't really patient care. If we can make those two extra steps invisible, automated, transparent, then we're helping our customers solve that complexity and make the consumer experience that much better for patients. The automation has really allowed our staff to focus on patients that need our help while automating the resupply orders for patients with no issues. We can actually move some of our workforce to more value added tasks to focus on our patients rather than their resupply and also give our customers the power to order when they want and how they want. If we can make that super easy for those patients and convenient whether they want to do it on an app or a portal or text or email over the phone, however they want to do it, if we can automate that process, these things can just flow around the clock. Our customer service specialist is truly exceptional. It gives us great peace of mind. It really does. It's great to have someone is a subject matter expert with the resupply program and she seamless feels like a part of our team. We want to build that relationship with the customer and help them better optimize the system and expand their business, grow their revenue for resupply. Why Brightree? We've got the best tools. We've the best tools and services in the business. Patients that are on our software platforms stay in therapy longer, resupply more often, get more items, have better patient satisfaction. It's just a great experience.
When growth is the goal, resupply needs to keep up. Advanced automation can help:
Resupply that spans multiple therapy areas benefit from a digital approach, which helps:
Resupply improvement does not have to mean taking on more than you need. Automated tools can help:
Stay fully connected with live and Al powered inbound and outbound patient outreach designed for 24/7 convenience. Voice Services combines dedicated, knowledgeable agents with intelligent Al capabilities to act as a seamless extension of your staff, offering real time, personalized support when patients need it most. Our experienced industry professionals and Al solutions work together to make it easier for patients to get answers, place orders, and manage their care on their schedule.
We know resupply involves many moving parts. Brightree can help make it feel more connected across outreach, eligibility, ordering, documentation, and reimbursement.
The result is a clearer process, less manual work, and more time for your team to focus on patients.
*Even with the resupply solution fully implemented, providers still do not fulfill near total permitted resupply by CMS for various reasons.